Shipping and Returns

When will my order be shipped?

We will always ship your order the same day if you ordered before 2 pm and the product is in stock. Orders placed on weekends or holidays will be shipped the next working day.

Of certain product groups (some kids T-shirts, sweaters, hoodies,...) we have no or very limited stock due to the small demand. These are then prepared for you on demand. In your order confirmation you will then see the words "Backordered" behind the product. This means that your order may take a little longer to arrive.

If you have any questions about this, do not hesitate to contact us via sales@thevandal.be. We will answer your email as soon as possible.

Shipping methods in Belgium

We ask a small contribution for shipments under € 100.

Collection point: €5 (During checkout, choose one of the 1000 GLS collection points)

Home delivery: €5 (During checkout you can choose home delivery)

Free delivery from €100!

Bicycle delivery: Bicycle delivery is possible for Antwerp, Brussels and Ghent

For Antwerp: ordered before noon is delivered to your home within 48 hours

For Brussels and Ghent: ordered before Wednesday 12 am is delivered the following Friday. (So if you order on Thursday your order will be delivered the following Friday 😉

100% calves 0% emissions 😉

Shipping methods in the EU

We ship with GLS, Bpost or DPD, depending on which carrier offers the cheapest and best service to this destination (Cost depends on the destination)

During the ordering process you can calculate the shipping costs on the basis of the address you have provided.

There is always free delivery from €150 for all of the European Union.

Shipping methods outside the EU

We ship with GLS, Bpost or DPD, depending on which carrier offers the cheapest and best service to this destination (Cost depends on the destination)

Return policy

Cancel

Canceling an order is possible up to 3 days after the date of placing the order and before the order has been shipped.

Returns / cooling off period

With a consumer purchase you have a cooling off period of 14 days, starting on the day of delivery, to return the product without giving any reason.

The product can only be returned unused and in the original packaging and after communication via e-mail with sales@thevandal.be. The package must reach us in good condition. The cost of the return is at the expense of the customer. If he wants an exchange, The Vandal will send the new product free of charge.

If you wish, The Vandal will refund the entire purchase price, if already paid, excluding the shipping costs charged.

All cancellations and exchanges must be made known to us in writing (via email: sales@thevandal.be). You must state your full name, account number (IBAN and BIC / Swift number) and order or invoice number.

PLEASE NOTE: the account number you provide for reimbursement must be the same as the account number with which you made the payment to The Vandal; any amounts already paid will be refunded to you within a maximum of 30 days.

We are not responsible for lost returns. The customer is responsible for the orderly packaging and sending of a return shipment!

In case of return and / or exchange, send it back to the following address:

The Vandal bvba
Dokter Vande Perrelei 51
2140 Borgerhout
Belgium

Kind regards,

The Vandal